Customer Support (Open)
Jul 18, 2014 20:07:14 GMT
Post by tridoriyaku on Jul 18, 2014 20:07:14 GMT
It was a slow day in the engineering department, much like any other day. The grey and green cubicles lined up in an orderly, almost 1982-esque manner, the flourescent lights buzzing away like a horrible machine that drained the soul of the employees so close to karoshi, and the nigh-unending sounds of tapping on a keyboard and discussing things on a phone filled the air as Yaku tried to explain to his boss why his name was keyed onto the superior's new convertible.
Let's cut to the chase: He couldn't. The boss, unimpressed, demoted him to the bowels of the company from where he started twice before. Customer Support was the worst hell imaginable. Part of the time customers were complete freaks, trying to prank call the company. Another large amount were calls easily solved with the "turn it off and on again" method, to the point most of the brown and dank office consisted of clip art posters with the words "Off and on again" under them as if they could not remember the most simple of instructions. Very, very rarely would a techie have to go out and fix it manually, so the position was usually filled by whomever was unfortunate enough to answer the call requesting it.
As he sat down at his new, smaller cubicle, trying to set down whatever office supplies weren't taken from him and what personal belongings he was allowed to put in it, he wondered why this had just kept happening to him as his phone rang for his first call.
Picking up the phone and putting on a false air of happiness, he answered. "Hello! Thank you for calling Customer Support, how may I help you?"
Let's cut to the chase: He couldn't. The boss, unimpressed, demoted him to the bowels of the company from where he started twice before. Customer Support was the worst hell imaginable. Part of the time customers were complete freaks, trying to prank call the company. Another large amount were calls easily solved with the "turn it off and on again" method, to the point most of the brown and dank office consisted of clip art posters with the words "Off and on again" under them as if they could not remember the most simple of instructions. Very, very rarely would a techie have to go out and fix it manually, so the position was usually filled by whomever was unfortunate enough to answer the call requesting it.
As he sat down at his new, smaller cubicle, trying to set down whatever office supplies weren't taken from him and what personal belongings he was allowed to put in it, he wondered why this had just kept happening to him as his phone rang for his first call.
Picking up the phone and putting on a false air of happiness, he answered. "Hello! Thank you for calling Customer Support, how may I help you?"